National Committee for Quality Management
Quality Systems
Systems in practice
A quality system connects policy, responsibilities, processes and evidence. Its value lies in how those arrangements support consistent work and learning.
System design
Examine organizational context, process interactions and the controls needed for intended outcomes. Avoid treating a document collection as the system itself.
Documented information
Information should be usable by the people doing the work. Identify who maintains it, which version controls and how changes reach affected users.
Performance review
Review process results alongside objectives, risks and changes in operating conditions. A useful measure explains variation and supports a decision.
Internal review
Planned reviews examine whether arrangements are suitable and followed. The scope, evidence and responsibilities should be clear before conclusions are drawn.
Management responsibility
Leadership review connects findings with resources, priorities and accountability. Actions need owners and a way to evaluate their effects.
Related standards
Published standards provide reference points. Use the reference library to identify the publisher and applicable edition.